Shipping policy

Shipping might take up to 10-15 business days, depending on the state and on the courier.

🚫 No Returns or Exchanges
At Jersey Wala, we do not accept returns or exchanges once an order is confirmed and shipped.

For any concerns, feel free to reach out to our support team:
📱 https://wa.me/+919365003291

🛑 Damages and Issues
Please inspect your order immediately upon delivery. If you receive:

A defective or damaged item, or
A wrong size/product sent by us,

📸 Note: An unboxing video is mandatory. The video must clearly show:

The package being opened from a sealed state
A 360° view of the product and the damage/issue (if any)

Once the order is picked up (mostly within 1–2 business days), we will dispatch the replacement jersey on the same day. Replacement delivery timeframe: 7–12 business days from dispatch.

🚫 Exceptions / Non-Returnable Items
Return or refund requests are only accepted if:

The product was damaged on arrival, or
A wrong size/item was sent by our team

We do not accept returns or exchanges for:

Size issues where the correct item was delivered
Customer dislike after delivery
Delay in courier delivery caused by third parties

💸 Refunds
Once your return request is inspected and approved:

A refund will be initiated to your original payment method
Refunds are processed within 10–15 business days
Once processed, the refund will be credited to your bank account within 2–3 business days

Please note, your bank or payment provider may take additional time to reflect the amount in your account.

If it’s been more than 15 business days since approval and you haven't received the refund, please contact us again.

📦 Charges for Returns/Replacements
In cases where a return or replacement is approved:

All shipping and handling charges are to be borne by the customer
This includes return shipping, re-dispatch charges, and any applicable packaging costs
Jersey Wala will only cover the return shipping cost if the error or damage was caused by us